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Cutomer Service Questions
Roasting Questions
How long will it take to receive my order?
Normal shipping time to the "lower 48 states" is between 2-3 weeks. Please allow 4 - 6 weeks for orders shipped to Alaska or Hawaii.
Do you ship outside of the United States?
No. We hope to add international service in the near future.
Are there additional shipping charges for orders sent outside the Continental US?
Alaska, Hawaii, Puerto Rico, APO and FPO boxes will be charged an additional $2.00 per order for shipping.
What are your accepted forms of payment?
Zach & Dani's currently accepts American Express, Discover, MasterCard, Visa, as well as payment by check or money order. No cash, please.
Do you ship C.O.D.?
Sorry, C.O.D. orders are not accepted.
What about sales tax?
We do not charge sales tax.
What if I want to return my roaster?
Everything we sell at Zach & Dani's is backed by our One Sip Guarantee. If you purchase Zach & Dani's™ Gourmet Coffee Roaster and roast your own coffee beans, grind and brew them, we guarantee you will enjoy your first sip of fresh-roasted coffee more than you've ever enjoyed any other coffee in your whole life. If during the first 30 days you're not absolutely convinced you're drinking the freshest, most delicious coffee cup of coffee on earth, simply return the Zach & Dani's™ Gourmet Coffee Roaster for a full refund of the purchase price, no questions asked.
What if there is a problem with the unroasted green beans?
We guarantee the freshness and flavor of our green, unroasted coffee beans up to a full year. If you are not satisfied with your beans for any reason, let us know within a year of your purchase and we'll replace your beans or refund your FULL purchase price, which ever you prefer.
Do you refund Shipping & Handling?
No. For returned product, you will be refunded the full purchase price, less shipping & handling.
How do I cancel my order?
In an effort to provide the best service to our customers, order processing normally begins the day after we receive your order. To insure the best chance of cancellation, please call our Customer Service Department at 1-866-Zach-Dan (1-866-922-4326) within 24 hours of placing your order. Our normal business hours are Monday through Friday, 8am until 5pm Mountain time. Or, send an email to customerservice@coffeeroasting.com.
How can I check on my order status?
Orders shipped within the continental US normally arrive in 2 to 3 weeks of placing your order. If it has been LONGER THAN THREE WEEKS since you placed your order, your can track your order on our website. All you need is your confirmation number and you can access the latest information about your order. Or, you can call our Customer Service Department for a status update. Our toll free number is 1-866-Zach-Dan (1-866-922-4326) and our normal business hours are Monday through Friday, 8am until 5pm Mountain Time. Send any email inquiries to customerservice@coffeeroasting.com.
How do I return my product for a refund?
If you experience a problem or your Zach &Dani's Gourmet Coffee Roaster has not lived up to your expectations, please call us at 1-866-Zach-Dan (1-866-922-4326) to speak to one of our Customer Service Representatives for product return information. Our normal business hours are Monday through Friday, 8am until 5pm Mountain Time. If you prefer email, please send your inquiry to customerservice@coffeeroasting.com.
How will my order charge appear on my credit card statement?
All charges appear as "Zach & Dani's" and the amount of the item(s) ordered, plus any applicable tax and shipping.
Can I send your product(s) as a gift?
Absolutely. Our products make great gifts for the coffee enthusiasts in your life. When speaking with one of Customer Service Representatives to place your order, simply indicate your wish to send it as a gift. The product or kit will be shipped to the recipient and the charge will appear on your credit card. If you choose to mail in your order with a check, simply mark the box indicating your wish to send a gift, and we will send you a receipt.
Should I grind my beans immediately after roasting?
You may grind and brew your coffee immediately after roasting. However, some experts believe that you should wait 12 hours before grinding and brewing your freshly roasted beans. If you must grind in advance, keep the ground coffee in an airtight container and brew it within a couple days.
My coffee tastes too weak. What did I do wrong?
Chances are you've made one of these three common mistakes:
- You skimped on the coffee (The Specialty Coffee Association of America Recommends that you use two heaping tablespoons of ground coffee for every six ounces of fresh water.)
- The coffee is ground too coarsely.
- The coffee was not given enough brewing time. This is common with a plunger pot when people fail to wait at least four minutes.
My coffee tastes too strong. What did I do wrong?
Chances are you've made one of these three common mistakes:
- You used too much coffee (use two heaping tablespoons of ground coffee to every six ounces of fresh water.)
- The coffee is ground too finely.
- The coffee sat on the burner or in the thermos too long after brewing.
How should I store unroasted beans?
Unroasted beans are naturally protected. They need no special care. Keep them dry and away from extreme temperatures. A cupboard or pantry shelf is fine. Do not store them in the refrigerator or freezer.
Why is there no smoke when I roast coffee
in my Zach & Dani's gourmet coffee roaster?
Our roaster contains a patented catalytic exhaust system that eliminates the smoke and leaves only the fresh aroma of roasted coffee. It is completely safe and poses no fire hazard.
How much coffee can I make with each roasting?
How much you can brew per roasting depends on how strong you like your coffee. We have found the average yield per roasting to be around 2-3 pots or 20 cups. Daily coffee drinkers find themselves roasting about every 3 to 4 days.
Can I "program" my Zach & Dani's roaster to
remember my preferred roasting settings?
Zach & Dani's "Auto Recall" feature will automatically set the roast to your last settings and automatically repeat the roasting cycle until your reset your roaster.
What's the easiest way to clean my roaster?
To clean, simply dispose of the chaff from the chaff catcher and place the roasting chamber, auger and chaff catcher in your dishwasher. They are completely dishwasher safe. Wash them under a normal cycle and you'll get many years of service from your coffee roaster.
To remove heavy oil buildups that occurs after dozens of roasts, use an oven cleaner such as Easy Off.
What is the rotating "screw type" device inside of the roasting chamber for?
That is Zach & Dani's coffee auger. It actually continually mixes the beans within the roasting chamber to keep them at an even temperature. This way you are assured of perfectly consistent coffee, every time you roast.
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